Return, Exchange & Warranty Policy – Terms & Conditions

1. Check Before You Pay (Open Parcel)

We offer an Open Parcel service. Please open and check the watch for any physical damage or scratches in front of the courier rider before paying.
If you see any scratch or broken glass, do not accept the parcel and return it to the rider immediately.
Important: We will NOT accept claims for scratches, broken glass, or outer physical damage once you receive and sign for the parcel.

For any query, Whatsapp Us 03228483610

2. 7-Day Return & Exchange

You can request a return or exchange within 7 days of delivery.
The watch must be unused, undamaged, and scratch-free.
For metal chain watches, the plastic wrapping must NOT be removed. If the plastic wrap is removed, the return will be rejected.

3. Refund Rules & Deductions

Returned items will undergo a quality check upon arrival.
Once approved, your refund will be transferred within 2 to 3 working days.
Deductions: Original delivery charges and a 4% Government Tax / Processing Fee are non-refundable and will be deducted from the final refund amount.
Return courier shipping charges must be paid by the customer.

4. 1-Year Machine Warranty

Battery (Quartz) Watches: 1-Year Machine Warranty covers internal machine replacement if it stops working.
Automatic / Mechanical Watches: Includes 1 free machine service within 1 year of purchase for operational issues.
Warranty Courier Charges: The customer is responsible for both-side delivery charges (sending the watch to us and receiving it back).
Repairing/Servicing takes 5 to 7 working days after we receive the watch.

5. No Color / Plating Warranty (Important)

There is NO warranty for color fading or plating.
Color durability depends on personal use, sweat composition, and daily activity.
Direct contact with perfumes, alcohol, sprays, sanitizers, or water will damage the color and is not covered under warranty.

6. Warranty Exclusions (What is NOT Covered)

Warranty covers the internal machine only.
It does NOT cover physical damage, color fading, water damage, glass breakage, battery replacement, or normal strap/chain wear and tear.